General Delivery Questions
We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...
We offer free ground shipping on orders valued at at least $100 CAD per Canadian address, or $100 USD per American address (before applicable taxes); orders for which same-day, express, or hand-delivery is required may be subject to additional shipping...
Weekend delivery is only available to certain regions, such as areas where we offer local, same-day, next-day, and future delivery. To determine if your delivery address qualifies for weekend delivery, select any one of the aforementioned shipping methods...
At what time will my order be delivered? Unless otherwise disclosed by the shipping method the customer chooses, our standard delivery times are anytime until 8:00 pm for residential addresses, and anytime until 5:00 pm for business addresses. During...
We ship to any valid address throughout Provincial Canada and the Contiguous United States. We offer free standard ground shipping on all orders valued at at least $100 per address/delivery location, before applicable taxes. If less than $100, standard...
Yes, upon request, we will deliver to hospitals, hotels, funeral homes, and retirement homes. For deliveries to hospitals/hotels, please mention the name of the company, the recipient's room/floor number, and contact number when placing the order...
Although we can try to deliver to P. O. Boxes upon request, we strongly advise customers to provide us with full street addresses whenever possible, because some couriers are not able to ship to P. O. Boxes. If we are unable to ship your order to ...
If, after placing an order, an address or destination is deemed to be "remote", an additional service charge will be applied at the expense of the purchaser; such charges can occur at any point after the order has been placed, including after the order...
For Local Deliveries– If the driver cannot reach the recipient using the phone number provided, the package may be left at a safe area at the address without obtaining a signature. Drivers reserve the right to use their discretion to determine if/when...
We make every possible effort to deliver orders to their intended destinations, but there are certain situations when deliveries may be rendered unsuccessful and returned to us due to customer/recipient error; such reasons may include, but are not limited...
Under no circumstances do we send details regarding our products’ pricing, such as receipts or invoices, to recipients. Apart from the contents of the order itself, the only paperwork we attach to shipped/completed orders are the name and contact...
Customers are solely responsible for making sure the address they enter when placing their order is correct, complete, and accurate at all times; this includes unit numbers, business names, and phone numbers. Customers are also responsible for reviewing...
When a courier holds an order for pickup, the customer’s tracking information will usually provide details about the pickup location, operating hours, and any necessary identification or documentation required for pickup. The courier will usually have...
There is no such thing as placing an order "too early". In fact, we strongly encourage customers to place their orders in advance to avoid some of the stress that could come with placing an order at the last minute. If you are placing an order in advance...
If, after placing an order, an order deemed to be "overweight", an additional service charge will be applied at the expense of the purchaser; such charges can occur at any point after the order has been placed, including after the order has been shipped...