FAQs

 

Placing an order with Smoothie Crates
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Placing an order with WoofCrates
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Placing an order with MeowCrates
Do You Offer Free Shipping?
Yes! We do offer free shipping on qualifying orders. To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location. To qualify for Free Delivery in USA a minimum purchase of $100 USD (...
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
How Long Does It Take To Process My Order? 
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested. 
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Placing an order with Beer & Grub
How Come I Only Got A Crate On My First Month?
For your first order of our WoofCrates subscription, you will receive our signature crate that can be used to store your dog’s food, toys or other paraphernalia, or repurposed for many things around your home. Each of the following month...
How Fast Are My WoofCrates Shipped?
Due to the logistics of potentially shipping perishable items like food amongst others, we have set up a shipping schedule for local deliveries based on your location. However, orders that are being shipped outside of our “local shipping zones” are urged...
With Regards To Perishable Items In Your Order
All customers have the option to add a variety of items, some of which are perishable.  Any perishable item (that is, any item with a "life span" that is subject to decay or spoilage) can be added to any delivery that is being shipped within the...
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Placing an order with Popping Amaizing
What Are The Benefits Of Subscribing To Meow Crates?
Our subscription services introduces customers to engaging toys, stimulating games, scrumptious treats, specialty products, specially in-house made treats, and so much more! Each of our toys and treats are designed to be enjoyed by cats of all ages, ...
How Does Meow Crates Work?
Meow Crates works as a simple shopping experience. Simply select the subscription you want, personalize your crate and leave the rest of it up to us! All you have to do is wait and enjoy. 
What Is Included In Meow Crates?
Each month you will receive a combination of toys, treats, specialty products and unique goodies. 
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Delivery & Shipping
Do you have any recipes?
For tons of delicious, healthy recipes created by our team, check out our recipe page:https://smoothiecrates.com/index.php/recipess
How Come I Only Got A Crate On My First Month?
For your first order of our smoothiecrate subscription, you will receive a smoothiecrate. This can be reused or repurposed for many things around your home.  The following months each subscription will be delivered in a cardboard box.
With Regards To Fresh Fruit In Your Order
All customers have the option to add a variety of items, some of which are perishable.  Any perishable item (that is, any item with a "life span" that is subject to decay or spoilage) can be added to any delivery that is being shipped within the...
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Customizations
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
I’m Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can ...
What Are The Benefits Of Subscribing To Beer & Grub?
Our subscription services introduce customers to a range of scrumptious beer and snacks that are perfectly paired together. Each one of our subscriptions are handpicked and are meant to complement each beer’s flavour with that selected...
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Refunds & Returns
What Time Will My Order Be Delivered?
Local deliveries are scheduled to occur anytime between the hours of 12:00 pm and 8:00 pm to residences, and 12:00 pm and 5:00 pm for businesses.  In addition to Same Day and Next Day delivery, we also offer special delivery services to some local...
Can You Ship To Multiple Locations?
Yes. We can ship directly to your list of recipients at multiple locations and arrange to have all of your gifts arrive on the same day. Shipping charges would be calculated separately for each order to different addresses.
Do You Deliver On Weekends?
Deliveries on Saturdays & Sundays are available for addresses with our Local Delivery Zone ONLY as long as the order is placed before 11:00 AM EST on the preferred date of delivery, while orders being shipped outside of the local delivery zone are...
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Ordering Information
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
I’m Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can ...
What Does Gourmet Mean?
“Gourmet” is a word used to describe food made with high-quality ingredients and expert preparation. It also refers to a person who enjoys and is familiar with gourmet foods and artful cooking. So if you enjoy the taste of Popcornopolis gourmet popcorns...
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Delivery Services
CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATIONS
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days...
Can I Get A Refund?
We abide by a strict no refund policy, meaning our organization is rarely, if ever, able to grant refunds under most circumstances.  The following reasons are not eligible for refunds: change of minds option of taste (don't like what was...
How Do I Cancel My Order?
We do abide by a strict no cancellation policy.  Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department.  Once this...
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General Questions
Can I Completely Customize My Order?
One of the most outstanding aspects of our business compared to others in the industry is that you can completely customize almost any product we sell! We offer thousands of items and products upgrades and add-...
Can I Create a Completely Customized Product?
Our completely custom products are essentially created from scratch and begin at $0, with the price increasing as you add more items.  Due to the large variety of items that we carry, it is impossible for us to list them all underneath...
Can You Add Our Branding or Greeting Cards?
For special events or corporate orders, our products can be customized with specific colours or branded items. To have these items included, the branded items must be delivered to our facilities two or three business...
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Substitutions & Out of Stock Products
Can I Add a Personal Message and Greeting Card to My Order? Is it Free?
Yes, all customers have the option to add a free personal greeting card message and receive a free greeting card.  While placing your order online, simply select the type of card you'd like to include from the "What Type of Greeting Card?" ...
Can I Place My Order by Telephone, Chat or Email?
You can always place an order by telephone, email or by chat. All of these means of communication are secure.
Do You Send an Order Confirmation?
Yes. If you provide your correct email address when placing an order, we will send you a message via email confirming your order within minutes of your order being placed.
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Perishable Items
Which Products Are Available Online?
A full range of our products are available online including thousands of upgrades and add-ons.
What Currency Is Used on Your Website?
All prices are in the currency of your country if your location can be determined.
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General Delivery Questions
What Happens If A Product or Item Is Out of Stock or Discontinued?
From time to time, substitutions may be necessary to fill an order in a timely manner. Some of the items on our website may be backordered, discontinued or out-of-stock for a variety of reasons -- most of which are beyond our control. &...
Will the Product I Have Ordered Look Exactly Like the One on the Website?
When you place an order with us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph of our website.  As per our substitution policy...
How Quickly Should the Gourmet Foods in My Delivery be Eaten?
Gourmet food will be best if eaten before the best-before date or slightly thereafter. Many items will last much longer than the best-before date but quality may decrease. Please call, email or chat with us if you have a question about a specific item...
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