FAQs

 

Placing an order with Smoothie Crates
Do you have any recipes?

For tons of delicious, healthy recipes created by our team, check out our recipe page:https://smoothiecrates.com/index.php/recipess

How Come I Only Got A Crate On My First Month?
For your first order of our smoothiecrate subscription, you will receive a smoothiecrate. This can be reused or repurposed for many things around your home.  The following months each subscription will be delivered in a cardboard box.
With Regards To Fresh Fruit In Your Order
All customers have the option to add a variety of items, some of which are perishable.  Any perishable item (that is, any item with a "life span" that is subject to decay or spoilage) can be added to any delivery that is being shipped within the...
Do I Need An Expensive Blender To Blend These Smoothies?
All of our smoothies are crafted to be blended in any blender. The only difference is the blending times may vary from blender to blender. Our favourite blender is the NutriBullet, it has a line of blenders that are amazing at creating the perfect blend...
Do I Have To Sign Up For A Subscription To Order Smoothies?
No, not at all. We offer both one-time and subscription orders. Our smoothiecrates offer you the option to make a one time payment for the smoothies in the each crate. This is not a subscription based service.
How Much Does Each Smoothie Pack Make?
Each regular size smoothie pouch makes a 20-ounce smoothie. We recommend blending our regular size smoothies with 1½ cups of liquid to make a 20-ounce smoothie and our junior size smoothies with 1 cup of liquid to make a 12-ounce smoothie.   Depending...
I've Heard That All Fruit Juice is Bad For You Because It Contains Nothing But Sugar. Is That True?
This is true of many of the processed juices you will find at the grocery store, which contains little to none of the natural goodness of the fruit and vegetables from which they derive, but all of the sugar (and often more added on top of that)! That...
Hold On... What Is A Probiotic?
Foods and drinks that are "probiotic" contain live cultures that are good for your gut. Inside each of us is a microbiome, or a community of good and bad bacteria that outnumber our cells ten to one. The live cultures in probiotics help the "good guys...
How Far In Advance Do I Need To Place An Order?
There is no such thing as "too early".  Orders can be placed as far in advance as you'd like; many of our customers prefer to place their orders for upcoming holidays, events and special occasions well in advance so that they don't forget to send...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account.  Although the Heart Thorn ...
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Delivery & Shipping
What Time Will My Order Be Delivered?
Local deliveries are scheduled to occur anytime between the hours of 12:00 pm and 8:00 pm to residences, and 12:00 pm and 5:00 pm for businesses.  In addition to Same Day and Next Day delivery, we also offer special delivery services to some local...
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Refunds & Returns
CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATIONS
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days...
How Do I Cancel My Order?
We do abide by a strict no cancellation policy.  Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department.  Once this...
My Order Arrived Damage, What Do I Do? 
If the delivered goods are damaged, please notify us by email of any damage within five business days of the delivery date. Please provide us with enough information to allow us to understand the situation including pictures of the damages. We will not...
My Order Is Delayed
Upon request, our company will, at its option, refund or credit a Customer (payer) if a guaranteed delivery is not delivered in accordance with the applicable service guarantee (see “Service Guarantees”). However there are events that are beyond...
What Is Your Substitution Policy?
Our substitution policy is a clause that explains our need to occasionally substitute some of a basket's items in order to fulfill orders within a timely manner, such as when a particular item is low in stock, unavailable or on back order from our suppliers...
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Delivery Services
Do You Offer Free Shipping?
Yes! We do offer free shipping on qualifying orders. To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location. To qualify for Free Delivery in USA a minimum purchase of $60&...
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
How Long Does It Take To Process My Order? 
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested. 
What Shipping Services Do You Offer?
We use a suite of delivery services to meet your needs, including CANPAR, FedEx or UPS. Basic ground delivery with any of these services takes approximately 3-9 business days depending on the order’s final destination. Rush and Same-Day...
My Tracking Number Isn’t Showing Up/Hasn’t Been Updated 
If you haven’t received a tracking number from us, it may take a day or two to update, as we are constantly waiting on details from our carriers. Not all packages get scanned at every location, but we are confident you will get your order. 
Do You Ship Internationally? 
Right now we are only able to send our gifts out to customers in the USA and Canada. We are currently and constantly expanding our business, so make sure to keep your eyes peeled for international announcements. 
Am I Able To Receive My Order On The Same Day I Place It? 
If your gift needs to be delivered across the city today, choose from our suite of Same Day options, available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord...
It Shows That The Package Has Been Delivered, But It Isn’t Here? 
Before contacting us, we suggest that you verify your shipping address on your confirmation email, as well as check around the outside of your home, as the carrier might have placed it in a safe and secure spot. We also suggest checking with your local...
What If No One Is Home When The Delivery Is Made? 
For Local Deliveries - If no one is at home when our drivers attempt delivery, our drivers will call the gift recipient to see where they can safely leave the gift basket. If the driver cannot reach the gift recipient, they will leave a message (if possible...
Can You Ship Fresh Fruit? 
Chocolate Dipped Strawberries, Fresh Cheese, Fresh Fruit, ETC are perishable and, therefore, must be shipped quickly. For this reason, we highly recommend customers request to have Fresh Fruit, Fresh Cheese & Chocolate Dipped Strawberries to be shipped...
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