What Is Your Substitution policy?

Our “substitution policy” is a clause explaining our need to occasionally replace advertised products with alternative items in order to fulfill orders in a timely manner, such as when an item is out of stock or unavailable.

Under these rare circumstances, we will replace said item(s) with a similar product of equal or greater value at no additional cost to the customer, sender, or recipient. Ideally, we would like to be able to inform customers of substitutions ahead of time, but this isn't always possible due to the high volume of orders we receive on an ongoing basis.

Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published on our website. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Substitutions may apply to any portion of an order and, in some especially rare instances, the entire contents of an order might be substituted if deemed necessary.

By placing an order with us, customers agree that their order may consist of products that differ from their original product description and are not entitled to refunds or compensation under such circumstances.